Good customer service is one of the keys to success for a business, whether online or traditional, as well as being the main part of Relational Marketing. It is important after you’ve made a sale (after-sales service) and also for providing support before and during the purchase (or conversion) process, it can be crucial for any business. Advise our future client, helping him to choose, evaluate and decide. the important thing is that your user has the feeling that “there is someone” prepared to serve them.
This occurs naturally in any conventional trade, through staff serving customer needs from entering through to leaving, is usually one of the big differences between conventional and online commerce. where the user does not usually receive real-time support.
For all these reasons in Somos Sinapsis we have developed a specialized relational marketing service for Online businesses, which we have called “eAssistants”.Based on our own experience, especially on eCommerce issues, we have developed this new service whose secret is a team of people able to support the customer (customer of our customer) in a specialized way, with a “Marketinian” approach, through which we help the user during their purchase process, answering questions and first-class questions directly and referring to the appropriate department those more complex doubts (or answering these doubts after a prior consultation to said department),and also attending to the queries and after-sales doubts, thus resolving the possible incidents in late shipments, returns or others that may arise.
eAssistants achieve a direct improvement in the CRO (Conversion Rate Optimization) of business in question, either eCommerce or another model, in addition to customer satisfaction and, with it, the possibility of repeat purchase, improving their Lifetime value. We offer different service modalities, depending on the needs of each business, adapting to your customer profile and their needs.